Reel Adventure Booking — Refund and Cancellation Policy Summary

Effective Date: January 23, 2026

This Refund and Cancellation Policy Summary explains how cancellations, refunds, rescheduling, and payment reversals are handled for fishing charter Trips booked through the Reel Adventure Booking Platform (the "Platform"). This Policy applies to all Customers who make Bookings through the Platform and to all Captains and Operators who list and conduct Trips.

This Policy is incorporated into and forms part of the Customer Booking Terms and Conditions. By completing a Booking through the Platform, you acknowledge that you have reviewed and agreed to this Policy, together with the specific cancellation and refund terms presented to you during checkout.

This Policy provides a general summary of how refunds and cancellations are handled on the Platform. Actual refund eligibility, cancellation deadlines, and rescheduling rights may vary by Trip and are disclosed during the booking process. Trip-specific checkout disclosures control in the event of any conflict with this Summary Policy.

Reel Adventure Booking acts as a booking and payment facilitation platform. Captains and Operators remain responsible for conducting Trips and for honoring applicable cancellation and refund commitments associated with their Listings, subject to Platform rules and this Policy.

If you do not agree to this Policy, you must not complete a Booking through the Platform.

1. Purpose and scope

This Refund and Cancellation Policy Summary establishes the general framework governing cancellations, refunds, rescheduling, and payment reversals for Trips booked through the Reel Adventure Booking Platform. Its purpose is to provide Customers, Captains, and Operators with a clear understanding of how cancellation and refund situations are handled within the Platform environment.

This Policy applies to all Bookings made through the Platform, regardless of whether payment is made as a Deposit, Full Payment, Remaining Balance, or through Scheduled Auto-Pay. It applies to Customers who book Trips and to Captains and Operators who list and conduct Trips.

This Summary Policy must be read together with:

• The Customer Booking Terms and Conditions
• The Captain and Operator Listing Terms and Conditions
• The Trip-specific cancellation and refund terms displayed during checkout

Trip-specific cancellation terms disclosed at checkout form part of the binding Booking contract. Where any inconsistency exists between this Summary Policy and Trip-specific checkout disclosures, the checkout disclosures control for that specific Booking.

Nothing in this Policy limits any non-waivable rights that Customers may have under applicable consumer protection laws.

2. Key payment structures

Reel Adventure Booking offers multiple payment structures to accommodate different Trip types, departure schedules, and Captain preferences. Understanding these payment structures is essential because refund eligibility and cancellation outcomes may differ depending on how a Booking is paid.

2.1 Deposit payments

For certain Trips, Customers may pay a Deposit at checkout to hold or confirm a reservation. The Deposit amount and percentage are displayed during checkout before payment is made. A Deposit secures the Booking and removes the reserved capacity from general availability.

Unless otherwise disclosed at checkout, Deposits are generally non-refundable if a Customer cancels outside the cancellation window stated in the Trip-specific terms. Where a refund of a Deposit is permitted under Trip-specific terms, it will be processed in accordance with this Policy.

2.2 Full payments

For some Trips, Customers may pay the full Trip price at checkout. Where Full Payment is made, refund eligibility is determined by the Trip-specific cancellation terms presented at checkout. If a refund is due, it will include the applicable portion of the Full Payment, subject to any non-refundable fees disclosed at checkout.

2.3 Remaining balance payments

Where a Deposit is paid at checkout, the Remaining Balance may be due later. Depending on the Trip configuration, the Remaining Balance may be payable online through the Platform or in person to the Captain on the day of the Trip. Remaining Balances paid outside the Platform remain subject to the Captain's disclosed cancellation terms and are not processed by Reel Adventure Booking.

If the Remaining Balance is payable online, refunds of the Remaining Balance are processed through the Platform in accordance with Trip-specific cancellation terms.

2.4 Scheduled auto-pay for remaining balance

For Trips where Scheduled Auto-Pay is available, Customers may opt in to allow the Platform's payment processor to charge the Remaining Balance automatically on a scheduled date, typically when the cancellation window closes. If an auto-pay charge fails, the Customer remains responsible for paying the Remaining Balance through another method.

Refund eligibility for Remaining Balances collected through Scheduled Auto-Pay follows the Trip-specific cancellation terms presented at checkout.

3. General cancellation principles

Each Trip listed on the Platform includes specific cancellation and refund terms that are presented to the Customer during the checkout process before payment is completed. These Trip-specific cancellation terms form part of the binding Booking agreement between the Customer and the Captain or Operator.

Customers are responsible for reviewing cancellation deadlines, refund conditions, no-show rules, and any non-refundable fees before confirming a Booking. Completion of checkout constitutes acceptance of the disclosed Trip-specific cancellation and refund terms.

This Summary Policy provides general guidance only. Actual refund rights, timing requirements, and rescheduling options depend on the Trip-specific cancellation terms displayed at checkout. Where any difference exists between this Summary Policy and checkout disclosures, the checkout disclosures control for that Booking.

Reel Adventure Booking does not independently set individual Trip cancellation deadlines. Captains and Operators establish cancellation windows within Platform rules. The Platform enforces those disclosed terms when processing refunds and cancellations.

Cancellations must be submitted through Platform tools unless the Platform explicitly provides another approved method. Cancellations made outside Platform tools may not be recognized for refund eligibility.

4. Customer cancellations

Customers may cancel a Booking through the Platform's account tools, subject to the Trip-specific cancellation terms disclosed at checkout. The timing of the cancellation request determines whether a refund, partial refund, or no refund is available.

4.1 Cancellation within the permitted cancellation window

If a Customer cancels within the cancellation window disclosed at checkout, the Customer may be eligible for a refund or credit as specified in the Trip-specific terms. Where refunds are permitted, Reel Adventure Booking will process the refund through the original payment method, subject to payment processor timelines and any non-refundable Platform fees disclosed at checkout.

4.2 Cancellation outside the permitted cancellation window

If a Customer cancels after the cancellation window has closed, refunds are generally not available unless:

• The Captain or Operator voluntarily agrees to a refund or reschedule; or
• Applicable law requires a refund.

Where a Captain voluntarily offers a refund outside the disclosed terms, Reel Adventure Booking may facilitate processing but does not require Captains to provide refunds beyond their disclosed cancellation policy.

4.3 Effect on deposits

Deposits secure Trip reservations and remove capacity from availability. Unless otherwise disclosed at checkout, Deposits are non-refundable once the cancellation window has closed. If a refund of a Deposit is permitted under the Trip-specific terms, only the refundable portion will be returned.

4.4 Effect on full payments

Where Full Payment has been made, refunds follow the Trip-specific cancellation terms. If a partial refund applies, the refundable amount will be returned and any non-refundable portions retained as disclosed at checkout.

4.5 Cancellation after auto-pay scheduling

If a Customer has opted into Scheduled Auto-Pay for the Remaining Balance and cancels after the auto-pay charge has been processed, refund eligibility for the Remaining Balance is determined by the Trip-specific cancellation terms. If the auto-pay charge has not yet occurred and the cancellation is submitted before the auto-pay date within the permitted cancellation window, the auto-pay charge will not be processed.

4.6 Customer responsibility for timely cancellation

It is the Customer's responsibility to submit cancellation requests through the Platform before applicable deadlines. Failure to submit cancellation through Platform tools within required timeframes may result in loss of refund eligibility.

5. Captain and operator cancellations

Captains and Operators may occasionally need to cancel a Trip due to weather conditions, mechanical issues, crew availability, safety concerns, or other operational reasons. When a Captain or Operator cancels a Trip, Customers are entitled to the remedies described in this section, subject to applicable law and Trip-specific disclosures.

5.1 Cancellation due to weather or safety conditions

If a Captain or Operator cancels a Trip because of unsafe weather, sea conditions, or other safety-related concerns, the Customer will generally be offered the option to:

• Reschedule the Trip for a mutually agreed alternative date; or
• Receive a refund of amounts paid through the Platform, subject to any non-refundable fees disclosed at checkout.

Safety-based cancellations are made at the Captain's discretion to protect passengers, crew, and vessels. Reel Adventure Booking does not override safety decisions made in good faith.

5.2 Cancellation due to vessel or crew issues

If a Trip is canceled due to vessel unavailability, mechanical failure, licensing issues, crew unavailability, or other operational problems, the Customer will be offered rescheduling or a refund of amounts paid through the Platform, subject to any disclosed non-refundable fees.

Where feasible, Captains may offer alternative vessels or substitute Trip arrangements. Customers may accept or decline such alternatives.

5.3 Platform-assisted communication

Reel Adventure Booking may assist with communications between Customers and Captains regarding cancellation, rescheduling options, and refund processing. However, Captains remain responsible for fulfilling their cancellation and refund obligations as disclosed in their Listing and at checkout.

5.4 Repeated or improper cancellations by captains

Reel Adventure Booking monitors Captain cancellation patterns. Repeated cancellations, failure to honor disclosed cancellation terms, or misleading Listing practices may result in enforcement action, including Listing suspension, payout holds, or account termination.

6. No-show and late arrival

Customers are responsible for arriving at the designated meeting location at the time specified in the Trip details and confirmation communications. No-show and late arrival situations affect refund eligibility and Trip outcomes as described in this section and in the Trip-specific terms disclosed at checkout.

6.1 Definition of no-show

A Customer is considered a no-show when the Customer or any required party member fails to arrive at the designated meeting location within the departure window stated in the Trip details and does not provide timely notice of cancellation through the Platform.

6.2 Effect of no-show on refund eligibility

If a Customer is a no-show, amounts paid through the Platform are generally non-refundable, unless:

• The Trip-specific cancellation terms expressly permit a refund for no-show situations; or
• The Captain voluntarily agrees to provide a refund or reschedule; or
• Applicable law requires otherwise.

Deposits, where paid, are typically forfeited in no-show situations unless disclosed otherwise at checkout.

6.3 Late arrival

If a Customer arrives late but the Captain is still able to conduct the Trip, the Trip may proceed at the Captain's discretion. Late arrival does not entitle the Customer to a refund or extended Trip time unless the Captain voluntarily agrees.

If a Customer arrives too late to reasonably conduct the Trip, the situation may be treated as a no-show and refund eligibility will follow the no-show rules.

6.4 Customer responsibility

It is the Customer's responsibility to review meeting location details, arrival time instructions, and Trip communications. Failure to follow arrival instructions or to appear on time does not create a refund obligation for the Captain or the Platform.

7. Force majeure events

Certain events beyond the reasonable control of Reel Adventure Booking, Captains, Operators, or Customers may affect the ability to conduct or attend a Trip. These events are treated as force majeure situations and are handled as described in this section.

7.1 Definition of force majeure events

Force majeure events include circumstances such as severe weather, storms, unsafe sea conditions, natural disasters, government orders, port or marina closures, public safety emergencies, labor disruptions, mechanical breakdowns beyond reasonable maintenance control, fuel supply interruptions, pandemics, or widespread infrastructure outages.

7.2 Effect on trip performance

If a force majeure event prevents a Trip from being safely or lawfully conducted, the Captain or Operator may cancel, delay, shorten, or reschedule the Trip. Safety-based decisions made in good faith take priority over scheduling and refund expectations.

7.3 Refund and rescheduling outcomes

Where a Trip is affected by a force majeure event, the Customer will generally be offered one of the following, subject to Trip-specific cancellation terms and applicable law:

• Rescheduling to a mutually agreed alternative date
• A refund of amounts paid through the Platform, excluding any non-refundable fees disclosed at checkout

If rescheduling is accepted, the original Booking may be modified to reflect the new Trip date.

7.4 No additional compensation

Force majeure events do not entitle Customers to compensation, damages, travel cost reimbursement, or losses beyond the refund or rescheduling rights expressly provided in the Trip-specific cancellation terms or required by applicable law.

Reel Adventure Booking is not liable for losses arising from force majeure disruptions affecting Trip performance or Platform availability.

8. Payment disputes and chargebacks

Payment disputes and chargebacks undermine marketplace stability and are subject to strict handling procedures. This section explains how such disputes are managed on the Platform.

8.1 Good faith requirement

Customers must initiate payment disputes or chargebacks only where there is a legitimate and reasonable basis. Submitting a dispute in bad faith, disputing a valid charge without justification, or using chargebacks as a substitute for cancellation is prohibited and may result in account restriction or termination.

8.2 Dispute handling process

If a Customer believes a charge is incorrect or a Trip was not delivered as agreed, the Customer must first contact Reel Adventure Booking through Platform support channels to attempt informal resolution before initiating a chargeback with their payment provider.

Reel Adventure Booking may request information from the Customer and the Captain to review the dispute. Where appropriate, the Platform may facilitate resolution, partial refunds, or other remedies in accordance with Trip-specific terms.

8.3 Chargeback cooperation

If a Customer initiates a chargeback through their bank or card issuer, Reel Adventure Booking and the payment processor may submit evidence to contest the chargeback where the charge is valid under the disclosed Trip-specific cancellation terms.

Customers and Captains must cooperate in providing requested documentation and communications to support dispute resolution. Failure to cooperate may result in adverse outcomes.

8.4 Effect of chargebacks on accounts

Improper or repeated chargebacks may result in suspension or termination of Customer accounts. Where chargebacks result in loss to Reel Adventure Booking or Captains, the Platform may recover amounts owed where legally permitted.

9. Refund processing

This section explains how approved refunds are processed through the Platform and what Customers and Captains can expect when a refund is issued.

9.1 Refund method

Approved refunds for payments collected through the Platform are processed back to the original payment method used at checkout, unless an alternative refund method is required by applicable law or agreed in writing by Reel Adventure Booking.

Where the Remaining Balance is paid directly to a Captain outside the Platform, refunds of those amounts are the responsibility of the Captain and are not processed by Reel Adventure Booking.

9.2 Processing timeframes

Refunds are initiated promptly once approved. Actual timing for funds to appear in the Customer's account depends on the payment processor and financial institution and may take several business days.

Reel Adventure Booking is not responsible for delays caused by banks, card issuers, or payment service providers.

9.3 Partial refunds

Where a Trip-specific cancellation policy permits partial refunds, only the refundable portion of the payment will be returned. Non-refundable portions, including disclosed deposits or Platform service fees, will be retained as described at checkout.

9.4 Refund confirmation

Customers will receive confirmation when a refund is initiated through the Platform. Refund records may also appear in account transaction history.

9.5 Currency and exchange effects

If payments were made in a currency different from the Customer's account currency, refund amounts may be affected by exchange rate fluctuations or bank conversion fees. Reel Adventure Booking is not responsible for differences resulting from currency conversion.

10. Exceptions and non-refundable fees

Certain amounts paid in connection with a Booking may be designated as non-refundable. These exceptions are disclosed during checkout and form part of the binding Booking agreement. This section explains general non-refund principles applied across the Platform.

10.1 Platform service fees

Reel Adventure Booking may charge Platform service fees for facilitating Bookings, payment processing, customer support, and marketplace operations. Where disclosed at checkout, Platform service fees are non-refundable except where required by applicable law.

10.2 Non-refundable deposits

Deposits secure reservation capacity and remove a Trip from public availability. Where a Deposit is designated as non-refundable at checkout, it will not be returned if the Customer cancels outside the disclosed cancellation window or fails to appear for the Trip.

10.3 Promotional and discounted bookings

Special promotions, discounted rates, referral credits, or limited-time offers may carry specific non-refund conditions. These conditions are disclosed at checkout and apply to the Booking.

10.4 Third-party costs

Certain costs incurred by Captains or Operators in preparation for a Trip may be non-refundable where disclosed in the Listing or checkout terms. Examples include special equipment rentals, fuel surcharges, permits, or catering arrangements.

10.5 Legal exceptions

Nothing in this section limits refund rights that cannot be waived under applicable consumer protection law. Where such laws require a refund, Reel Adventure Booking will process refunds in accordance with legal requirements.

11. Modifications to this policy

Reel Adventure Booking may revise this Refund and Cancellation Policy Summary from time to time to reflect changes in Platform operations, payment structures, legal requirements, or marketplace practices. When revisions are made, the Effective Date at the top of this Policy will be updated.

If changes are material, Reel Adventure Booking may provide notice through the Platform, account notifications, or other reasonable communication methods. Continued use of the Platform or completion of a Booking after the updated Policy is posted constitutes acceptance of the revised Policy.

If a Customer does not agree to an updated Policy, the Customer must discontinue use of the Platform and refrain from making new Bookings. Existing Bookings remain governed by the Policy and Trip-specific cancellation terms in effect at the time the Booking was made, unless otherwise required by law.

12. Contact information

Questions or concerns regarding cancellations, refunds, rescheduling, or payment disputes may be submitted through the support or contact channels provided on the Platform website or within the Customer account dashboard.

Reel Adventure Booking will review inquiries within a reasonable timeframe and may request additional information where necessary to verify identity, confirm Booking details, or resolve the request.