Knowledge Base / platform-basics / payments-deposits
Deposits vs remaining balance (overview)
Last reviewed: 2026-01-15
Deposits vs remaining balance (overview)
Summary
Some trips require a deposit at booking and a remaining balance later. Timing depends on the trip and how the captain/operator accepts payments.
What this means
- Deposit: an upfront payment that secures the booking.
- Remaining balance: what’s left after the deposit.
- In-person payments: some captains/operators may accept remaining balance in person (when allowed).
States & eligibility (why payment options differ)
Payment options can vary by:
- Booking status (Requested vs Accepted)
- Payment status (Paid vs Unpaid vs Failed)
- Trip timing (how close the trip is)
- Captain/operator payment method (online-only vs in-person options)
Steps
- Open your booking details to see what is due now vs later.
- If a payment fails, update your payment method and retry (or follow the “failed payments” troubleshooting steps).
- Keep receipts from your booking details for your records.
Fix it fast
- You don’t see a “pay now” option: confirm whether the booking is accepted and whether any amount is currently due.
- Payment failed: try a different card, confirm billing address, then retry.