Knowledge Base / platform-basics / reviews
Reviews: timing, eligibility, and visibility (overview)
Last reviewed: 2026-01-15
Reviews: timing, eligibility, and visibility (overview)
Summary
Reviews are tied to real bookings. When you can leave a review and when it appears can depend on booking completion and review eligibility rules.
What this means
- Reviews help set expectations and reward great trips.
- Reviews are typically available after a booking is considered completed.
States & eligibility (why you might not be able to review yet)
Common reasons you can’t leave or see a review immediately:
- The booking is not Completed yet.
- The booking was Cancelled (eligibility may differ).
- The review is in a pending state (moderation/dispute handling can affect visibility).
Steps
- Confirm the booking status is Completed.
- Check your reviews area in your dashboard (Member or Captain).
- If you need to report a review issue, use the reporting flow in the reviews articles.
Fix it fast
- No review button: confirm the booking status and ensure you’re signed into the correct role.
- Review not visible: allow some time for visibility timing; if it still doesn’t appear, contact support with booking ID + review details.