Knowledge Base / troubleshooting / bookings
My booking status is confusing or looks stuck
Last reviewed: 2026-01-15
My booking status is confusing or looks stuck
Summary
Booking statuses reflect where your booking is in the request/accept/complete flow. A “stuck” status is often just waiting on the next step (captain response, payment step, or completion).
What this means
Your next action depends on the current status in your booking details.
States & eligibility (most common blockers)
- Requested: waiting for captain acceptance. Some changes/actions may be limited until accepted.
- Accepted: trip is confirmed; meeting details and payment timing apply.
- Cancelled: refund timing depends on policy and payment processor timelines.
- Completed: review eligibility and visibility timing apply.
Steps
- Open your booking details and confirm the current status.
- If Requested, wait for the captain response or message the captain with a specific question.
- If Accepted, confirm any amounts due and review trip-day details.
- If Cancelled or Completed, use the appropriate article for refunds or reviews.
Fix it fast
- Nothing changed after you acted: refresh and confirm you’re signed into the correct account.
- You think the status is wrong: take a screenshot and contact support with the booking ID.
If you still need help
Contact support with:
- Booking ID
- Current status shown
- What you expected to happen