Bookings

Booking lifecycle explained (request → accepted → completed)

Booking lifecycle explained (request → accepted → completed) Summary Bookings move through statuses. Your next step depends on the current status and whether the captain has accepted the request.

platform-basics / how-reel-works

My booking status is confusing or looks stuck

My booking status is confusing or looks stuck Summary Booking statuses reflect where your booking is in the request/accept/complete flow.

troubleshooting / bookings

Customer Booking Terms & Conditions

Summary These Terms describe the rules for using Reel Adventure Booking, including how bookings work, payments, cancellations, and important limitations of liability.

policies

Refunds & Cancellations

Summary Refund outcomes depend on why a trip didn’t take place and when the booking was canceled (including each listing’s cancellation notice window).

policies