Knowledge Base / troubleshooting / payments
Payment failed or won’t go through
Last reviewed: 2026-01-15
Payment failed or won’t go through
Summary
Payment failures are usually caused by bank declines, incorrect billing details, insufficient funds, or a temporary processor issue.
What this means
You may need to update your payment method or retry later. If your booking is time-sensitive, address payment failures quickly.
States & eligibility (why payment can be blocked)
- Booking not accepted yet: there may be nothing to pay until it’s accepted.
- Payment status = Failed: you may need to retry with updated details.
- Deposit vs remaining balance: what’s due now depends on the booking/payment rules for that trip.
Steps
- Confirm whether an amount is due now in your booking details.
- Retry with:
- Correct billing address/ZIP
- A different card
- If you keep getting failures, contact your bank to confirm they’re not blocking the charge.
Fix it fast
- Instant declines: double-check billing ZIP/address and try a different card.
- It worked before: wait a few minutes and retry once (temporary processor issues happen).
If you still need help
Contact support with:
- Booking ID
- The last 4 digits of the card used (if available)
- Timestamp of the attempt
- Screenshot of any error message