All guides

Booking lifecycle explained (request → accepted → completed)

Booking lifecycle explained (request → accepted → completed) Summary Bookings move through statuses. Your next step depends on the current status and whether the captain has accepted the request.

platform-basics / how-reel-works

Deposits vs remaining balance (overview)

Deposits vs remaining balance (overview) Summary Some trips require a deposit at booking and a remaining balance later. Timing depends on the trip and how the captain/operator accepts payments.

platform-basics / payments-deposits

Reviews: timing, eligibility, and visibility (overview)

Reviews: timing, eligibility, and visibility (overview) Summary Reviews are tied to real bookings. When you can leave a review and when it appears can depend on booking completion and review eligibility rules.

platform-basics / reviews

Roles on Reel: Member vs Captain vs Operator

Roles on Reel: Member vs Captain vs Operator Summary Reel has different roles with different permissions. This article explains what each role can do and why some actions may be unavailable in your account.

platform-basics / roles-permissions

Can’t sign in or reset your password

Can’t sign in or reset your password Summary Most sign-in issues come from using the wrong email, an unverified email/phone, or a password reset email that was blocked or expired.

troubleshooting / account-access

My booking status is confusing or looks stuck

My booking status is confusing or looks stuck Summary Booking statuses reflect where your booking is in the request/accept/complete flow.

troubleshooting / bookings

Payment failed or won’t go through

Payment failed or won’t go through Summary Payment failures are usually caused by bank declines, incorrect billing details, insufficient funds, or a temporary processor issue.

troubleshooting / payments

Acceptable Use Policy

Summary Our Acceptable Use Policy sets rules for using Reel safely and respectfully. It covers prohibited behavior like fraud, harassment, and misuse of the platform.

policies

Accessibility Statement

Summary We want Reel to be usable by everyone. Our Accessibility Statement explains our accessibility goals and how to contact us if you need assistance.

policies

Captain / Operator Listing Terms & Conditions

Summary These terms apply to captains/operators listing trips on Reel. They cover publishing requirements, compliance expectations, and responsibilities when running trips through the platform.

policies

Cookie Policy

Summary Our Cookie Policy explains which cookies and similar technologies we use, why we use them, and how you can manage preferences.

policies

Customer Booking Terms & Conditions

Summary These Terms describe the rules for using Reel Adventure Booking, including how bookings work, payments, cancellations, and important limitations of liability.

policies

Privacy Policy

Summary Our Privacy Policy explains what personal information we collect, how we use it, who we share it with (for example, payment processors), and your rights and choices.

policies

Refunds & Cancellations

Summary Refund outcomes depend on why a trip didn’t take place and when the booking was canceled (including each listing’s cancellation notice window).

policies